One of the most used technologies to increase my effiency is desktop sharing.  In case you are not familiar with the term, desktop sharing simply allows you to share your desktop with one or more people.  I use it often for training people far away or in different locations, collaborating with colleagues or to troubleshoot technology problems.

If you are interested in giving desktop sharing a try, there are no shortage of available applications.  Among them include:

There are plenty more options out there, but this is a start.  A few things to note:

  • Not all options are free.  GoToMeeting, Windows Live Meeting, and WebEX may offer free trials, but do cost money to keep.  Others, like TeamViewer may offer a free version for non-commercial use.
  • Know what you are looking for.  Some options only allow one user to view your computer.  That may work for simple collaboration or technical support, but will hardly work for trainings.

What do I recommend?  Although free is great, I like GoToMeeting.  The cost is low enough and it offers several features that are great for training small groups.  If you need to train a larger group, you can upgrade or purchase GoToWebinar, which allows you to have hundreds of participants and provides advanced features like polling, access levels and more.

I’ve tried many of the other options out there, and while they usually work fine, I find most slow to load and react.  This may work for collaborating with a colleague, but if you are working with a client I recommend spending the $400 or $500 extra a year and use GoToMeeting.  Their newest version has integrated voice capabilities, which is a huge advantage over using a land or mobile line to call a long distance number to communicate (I always just used skype).  Finally, GoToMeeting does allow those you are connecting with to show their screen.  You can take control of their mouse and keyboard or vice versa as well.  Others may offer this same feature, but it’s worth mentioning either way.